Doggy Palace Sprl - Luxembourg

My dog's leg got infected on 3 separate occasions while staying at Doggy Palace Arlon, last time August 2017. The first 2 times we thought "ok it happens". But when "it happens" for the third time and the kennel refuses any responsibility for what happened, no compassion whatsoever - then it is time to say goodbye forever to Doggy Palace. And to share our experience with other pet parents. Also - when he got stitches for the 4 cm wound on the back of his right hind leg allegedly caused by a tick bite in April 2014 - it looked very much like a bite from another dog to us.
An important information - it is the most expensive kennel in the whole region but the customer service is worse than bad, it is non existent. For the last stay we have agreed the Confort (strange spelling) Room with 1 additional walk and the kennel insisted on charging the much higher Apartment price.
In conclusion, our dog is not going back to Doggy Palace Arlon.